The term “unified communications” (UC) refers to tools that facilitate multi-channel communication inside an organization. To enable team management and collaboration, business leaders can make use of this technology’s ability to integrate voice, video, and text communication into a single platform. It has developed into a sizable industry offering various services and products, from apps to software programs to hardware devices, all designed to reduce the financial burden of communication on businesses by boosting productivity and customer satisfaction. Read on to learn more about its benefits and why it will grow considerably by 2030.
According to a recent study, unified communications collaboration is set to see massive growth by 2030. The study, conducted by market research firm Frost & Sullivan, found that the global unified communications and collaboration market is expected to grow from $43.8 billion in 2020 to $85.7 billion by 2030. A CAGR of 8.8% is represented by this figure.
The study attributes this projected growth to several factors, including the increasing adoption of cloud-based unified communications solutions, the continued growth of the mobile workforce, and the increasing demand for advanced collaboration features such as video conferencing and real-time document sharing.
While the benefits of remote work can’t be denied, there are drawbacks, including a tangled network of messages being created when multiple channels (including email, direct messages, and phone conversations) are used to communicate.
Productivity in today’s offices is primarily driven by employees’ ability to work from anywhere using the same communication tools, whether in the office or not. Implementing unified communications such as Horizon Collaborate is a simple method to centralize communication and make sure that everyone knows where to go if they need to get in touch, as it was designed from the ground up to facilitate remote work.
Undoubtedly, productivity in unified communications collaboration is set to see massive growth by 2030. This is thanks to the ever-increasing adoption of cloud-based UC solutions, which offer a wealth of features and benefits that can boost productivity in any organization.
One of the key benefits of cloud-based UC solutions is that they allow employees to communicate and collaborate from anywhere, anytime. This is because all data and applications are stored in the cloud rather than on a local server. This means that employees can access them from any device, whether at home or in the office.
Another key benefit of cloud-based UC solutions is that they offer a much more seamless and integrated experience than traditional on-premise solutions. This is because all of the different components of the UC solution (e.g., telephony, messaging, conferencing, etc.) are delivered via the cloud rather than being siloed on other servers. This makes it much easier for employees to use the different features and tools and boosts productivity.
When you use unified communication services, you can cut down on expenses. Companies waste a lot of money on internal services that employees may not even utilize and that don’t integrate. There’s a chance that your staff would instead use one of the many modern internet services available than one of these older systems.
By standardizing on a single communications platform, businesses can take advantage of various services that IT (or the end users themselves) may already have in place, reducing recurring subscription costs and internal labor demands. In addition to being more cost-effective than conventional techniques, mobility and less reliance on a fixed physical location are two additional benefits of cloud-based communication tools.
Better Customer Service:
Sometimes, the most effective way to solve a problem is with input from several different people. This is especially true in customer service, as agents may be asked questions about topics outside their expertise. It’s crucial in these situations to get in touch with the relevant individuals as soon as possible so that an informed decision can be made and a workable solution can be found.
When problems arise, they can be reported and addressed more promptly if communication is centralized. In addition to enhancing customer happiness and retention, this feature allows you to better track customer care interactions across several pieces of correspondence and various post modes (such as email and phone).
Improved Employee Collaboration:
Projects can be made much more challenging when several methods of communication and production must be used. Work becomes chaotic at every level when files created on various computers are sent to one another by email, USB drives, or file-sharing websites. This leads to muddled thinking, little teamwork, and even the loss of data or repetition of efforts.
Better collaboration between offices in different locations is possible with unified communications tools, including file sharing, instant messaging, and voice calls.